COVID-19 Update

September 30, 2020

September 30, 2020 – As supporters and stakeholders of Meals on Wheels, we wanted to share with you information about our operations. After discussions with our Board of Directors and leadership team, Meals on Wheels has decided to continue serving on Monday, Wednesday & Fridays with hot and frozen meals and a personal visit from a volunteer through the end of 2020.

The health and safety of our clients, volunteers, and staff is the highest priority for us and we hope that we can resume a 5-day delivery schedule in January of 2021. We will closely monitor and evaluate the number of COVID-19 cases in Greenville County in November and December so that we can determine that January is an appropriate time to resume our normal 5-day delivery schedule.

If you have any questions, please do not hesitate to contact me at [email protected]

Thank you for your continued support of our mission of serving the homebound and seniors. Our service during these challenging times would not be possible without you.

Catriona Carlisle

April 7, 2020 – South Carolina Governor Henry McMaster has issued an executive order which includes a mandatory “Home or Work” order that goes into effect today, Tuesday April 7 at 5:00pm. The order states that the only permitted travel includes commuting for work, visiting family, and obtaining essential goods and services. More information can be found here.

Meals on Wheels of Greenville is considered an essential service provider and will continue to deliver meals to the homebound throughout Greenville County. Meals on Wheels is committed to continue serving homebound neighbors throughout our community that need our help now more than ever. Meals on Wheels volunteers will be provided with a letter stating they are considered an essential part of operations and will be allowed to continue meal deliveries. 

A few adjustments have been made to ensure safe delivery of meals:

  • Meals will only be delivered on Mondays, Wednesdays and Fridays from 10:00am – 2:00pm through a ‘contactless’ delivery protocol by volunteers; both hot and frozen meals will be delivered each day
  • Meals on Wheels’ facility will be closed on Tuesdays and Thursdays; facility cleaning and additional sanitizing will be done on those days as well as Saturdays each week
  • Meals on Wheels is taking additional steps to enforce social distancing during volunteer meal pickup and is adjusting to working in shifts
  • Starting Monday, March 30, volunteers have begun adopting routes and calling clients on days when meals are note delivered each week
  • Meals on Wheels staff is working adjusted hours due to these changes; please note that our team is working hard to ensure our homebound clients continue receiving the meals they rely on and responses to emails or phone calls may be delayed

Until further notice, the practices above will be the new normal for Meals on Wheels’ operations. As the situation changes, our team will provide periodic communication updates regarding our services, protocol reminders, and any changes being made. We thank everyone for their support during these everchanging circumstances.

March 18, 2020 – To ensure our homebound clients continue receiving the nutritious meal they rely on, Meals on Wheels of Greenville will be delivering meals only on Mondays, Wednesdays, and Fridays of each week, beginning Monday, March 23, until further notice. Each client will receive one hot and one frozen meal each delivery day.

Drop site locations are still operational but for those volunteers who pick up from our office, our drive thru process will be set up to eliminate the need to congregate in our lobby.

We are working with a new contactless delivery system to ensure the safety of all involved. It is imperative that volunteers place client meals in a bag (provided by Meals on Wheels) to hang on the doorknob or place on a porch surface and knock/call the client as normal.  Step back six to twelve feet from the door and wait for the client to retrieve the meals.  This allows us to ensure we are practicing the social distancing recommended by health professionals as well as ensuring that our clients get a check-in from volunteers. 

If you are self-quarantined or are uncomfortable delivering your regular schedule (if you deliver on Monday, Wednesday, or Friday) we respect and appreciate your decision and ask that you let us know by calling 864-233-6565 or emailing [email protected] so that we can secure a substitute volunteer to deliver your route.

If you cannot deliver but want to help, we are in need of volunteers to call clients on the days that we don’t deliver to ensure they are okay.  If you would like to call clients, we can add you to our list and assign you a route.  Again, please call 864-233-6565 or email [email protected] if you are interested.

March 16, 2020 – Meals on Wheels of Greenville is working tirelessly to prepare extra meals for the homebound throughout our community and to make sure those in need are not forgotten. Our team continues to monitor and reach out to our most vulnerable clients, ensuring they have what they need at this time.

Our utmost priority is to deliver a hot, nutritious meal and personal interaction to the homebound throughout Greenville County while also ensuring the health and safety of all parties involved. As we face uncertain times, we are adjusting to the everchanging situation and working diligently to make sure our homebound neighbors remain cared for.

It is our priority to provide relevant and timely information as to how we are preparing for the increased need of the homebound in our community.

Meals on Wheels of Greenville will be delivering hot meals and frozen meals to each client on Tuesday, March 17. This delivery will ensure that all clients will receive the nutrition they need through the end of this week. Additionally, we will be asking volunteers to adopt a route each day and take a moment to call and speak with each client to ensure their safety and wellbeing during this time.

We have made changes to meal pickup and delivery to maximize the safety of clients, volunteers, and staff. Meals on Wheels will be implementing a drive-through pickup service for all volunteers. Our staff will bring each volunteers’ meals directly to their car. Additionally, Meals on Wheels will also be utilizing a no-contact delivery protocol. Volunteers are asked to place the clients’ meals in a bag, knock on the door or ring the doorbell, hang the meals on a handle or at the door, and step back six to twelve feet when the client answers the door. These additional protocols will allow us to minimize contact while still providing the nutritious meal and visit our homebound neighbors rely on.

While this pandemic is everchanging, our team will continue to assess the situation daily and ensure that we are following all suggested government protocols in our response while guaranteeing the homebound in our community remain safe, healthy, and fed. As we move through the rest of this week, we will review our intended steps for next week in an effort to continue providing meals to our homebound clients.

March 15, 2020 – Meals on Wheels of Greenville’s policy is to follow Greenville County School District regarding any closings. Meals on Wheels will not deliver meals on Monday, March 16 and plans to evaluate the delivery outlook and determine the best way to resume delivery to our homebound clients in Greenville County. Earlier this year, each of our clients were provided a box of emergency meals to consume in the event our volunteers are not able to deliver; additionally, our team will continue to check on our most vulnerable clients to ensure their safety. Please continue to keep an eye on our social media and your email inbox for further updates. We appreciate your cooperation during this time.

If you have any questions about this closing, please contact our office at 864.233.6565. Thank you for your support.

March 9, 2020 – Due to recent COVID-19 concerns, it is important that Meals on Wheels of Greenville communicates the protocols followed to ensure the safety of our clients, volunteers, and staff. Since many of the homebound clients that we serve and visit each day may have existing health conditions or suppressed immune systems, it is imperative that these protocols are followed at all times.

Meals on Wheels of Greenville follows DHEC food safety guidelines in the preparation of clients’ meals. All kitchen volunteers are required to wear a hairnet and a beard net if beard if more than 1 inch from face. Additionally, kitchen volunteers are required to wash their hands and apply fresh gloves and apron when entering the kitchen, after touching mouth, nose, hair, or eyes, when leaving the kitchen or after restroom breaks, after using cell phones or coughing or sneezing. Kitchen volunteers are restricted from sampling the food while in the kitchen as well as chewing gum or eating candy. Additionally, any volunteer or staff member is asked to stay home if they are feeling unwell.

If there are any further questions regarding these protocols please call the Meals on Wheels of Greenville office at 864.233.6565.